Terms of Sale FAQS


Please choose carefully. We do not offer exchange or refund for ‘change of mind’. All sales are final and goods are sold as non-refundable with the exception of when manufacturing fault occurs on receipt of the piece.

For all Bespoke, Finery and Custom pieces and Minh Singer dishes sales are final and no exchange or refund is permitted. 

We are also unable to offer exchange or refund on earrings, we do have a strict no returns or exchange policy on earrings due to hygiene and safety reasons.

Please refer to our Warranty, Repairs and Returns page for more detail.

Exchange and Returns



All products marked down on 'sale' on our website are final sale items. This means that they are discontinued styles and will not be restocked. Stock is limited and as such  We do not offer change of mind or refunds on final sale items with the exception of if a piece is received with major manufacturing fault.

End of Season Sales or Flash Sales promoted on the ToniMay website, ToniMay EDMs or ToniMay Instagram/Facebook are only redeemable online at www.tonimay.com.au or the ToniMay Paddington Flagship store. Due to the high volume of demand during sale periods ToniMay cannot guarantee the availability of stock during the offer period. The offer does not apply to pre-orders, out of stock items or custom orders.

All sale offers or discount codes are subject to our General Terms and Conditions, Delivery, Warranty, Returns and Privacy Policies which are available online at www.tonimay.com.au.

All discount codes are one use per person only. They can not be used across multiple purchases. Discount codes (including CHECKMEOUT) and sales are not applicable to our Finery Bespoke range or Ring Dishes.

During sale periods the sale offer is not available in conjunction with any other offer or code and is subject to change. ToniMay reserve the right to shorten, extend or cancel the promotion or discount code at any time. The offer/sale also can not be backdated for orders placed prior to the sale commencement and is not extendable past the sale end date.


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