Terms of Sale FAQS


Please choose carefully. We do not offer exchange or refund for ‘change of mind’. All sales are final and goods are sold as non-refundable with the exception of when manufacturing fault occurs on receipt of the piece.

For all Bespoke, Finery and Custom pieces and Minh Singer dishes sales are final and no exchange or refund is permitted. 

We are also unable to offer exchange or refund on earrings, we do have a strict no returns or exchange policy on earrings due to hygiene and safety reasons.

Please refer to our Warranty, Repairs and Returns page for more detail.

Exchange and Returns



End of Season Sales or Flash Sales promoted on the ToniMay website, ToniMay EDMs or ToniMay Instagram/Facebook are only redeemable online at www.tonimay.com.au or the ToniMay Paddington Flagship store. Due to the high volume of demand during sale periods ToniMay cannot guarantee the availability of stock during the offer period. The offer does not apply to pre-orders, out of stock items or custom orders.

All sale offers or discount codes are subject to our General Terms and Conditions, Delivery, Warranty, Returns and Privacy Policies which are available online at www.tonimay.com.au.

All discount codes are one use per person only. They can not be used across multiple purchases.

During sale periods the sale offer is not available in conjunction with any other offer or code and is subject to change. ToniMay reserve the right to shorten, extend or cancel the promotion or discount code at any time. The offer/sale also can not be backdated for orders placed prior to the sale commencement and is not extendable past the sale end date.

Our 25% off 2021 End of Financial Year Sale will run from 5pm AEST Sunday 20th June 2021 until Midnight AEST Sunday 27th June 2021. This sale will offer 25% off our core range only excluding ring dishes and bespoke finery pieces. This sale can not be back dated for purchases made before 5pm 20th June and will not be extended past midnight on the 27th. This sale is applicable on stock on hand and only while stock lasts. Express shipping will not be available during the sale period and we ask that customers allow upto 10 business days for sale orders to be packed and lodged for shipping during this time.

Our 25% off ARMPARTY25 sale will run from Midnight Saturday 31st July to Midnight Saturday 7th August. This sale is applicable only while stocks last from our women's core cuff range. 

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