Where we deliver to
We delivery to all locations within Australia via Sendle or Australia Post and Internationally via DHL Ecommerce or Sendle.
Delivery Times & Christmas Cut Off Dates
We recommend placing your Christmas orders as early as possible for them to have the best chance of arriving ahead of Christmas. Due to the ongoing impacts of covid both nationally and internationally there are strict cut off dates for shipping ahead of Christmas.
International Shipping - Monday November 16th
Standard Parcel Post - Thursday December 10th
Express Parcel Post - Thursday December 17th
We will still be packing and shipping orders after these dates but unfortunately we do not guarantee that they will arrive to their destinations before Christmas.
Please note that there maybe unexpected delays to shipping in this time of uncertainty due to covid19. Unfortunately these delays are out of our hands and we thank you in advance for your understanding and patience. We recommend allowing up to an additional week for standard deliveries with in Australia and upto an additional 3-4 weeks for international deliveries on top of our standard delivery timelines below.
All ToniMay designs are handmade to order. We ask that you allow 10 working days for your goods to be made and packed and additional shipping time on top of this time frame.
For all finery and bespoke pieces ordered off the website we do recommend allowing 6 - 8 weeks production time with shipping in addition to this.
All orders (excluding bespoke and finery) are sent via standard post with Authority to Leave. If you require signature on delivery please do get into contact to request this after you have placed your order.
Express shipping is available for domestic orders through Australia Post for in-stock items. If your order can not be fulfilled by express post we will notify you within 2 business days of your order being placed.
EXPESS SHIPPING IS NOT AVAILABLE DURING SALE PERIODS.
Please note that during sale periods (Black Friday, Boxing Day and EOFY) additional delays to the above timing may be experienced.
International Orders & Custom Charges
International orders are sent via Sendle and delivery will take between 10 - 15 working days following production. Please allow upto 4 weeks to receive your items as delays maybe experienced due to customs clearances.
Please note that ToniMay is not responsible for any customs or importation charges that maybe incurred with international orders. It is the customer's responsibility to cover all customs related charges.
Order Confirmation & Tracking Your Order
You will receive an email confirming your order. An email confirming shipment and tracking details will also be sent when your order has been dispatched.
Once an order is shipped we are unable to make any changes to the order, delivery address or location. ToniMay takes no liability for orders that are sent to the incorrect address due to customer error or delays experienced due to courier delivery times or international customs clearance.
Once an order is shipped it is the customers responsibility to track the delivery. If there are any issues with the delivery of the parcel ToniMay will seek to rectify this with the courier company and place an investigation for you. Please note that any claims for non-delivery must be made ASAP and no later than 30 days from the date of confirmed delivery, outside of 30 days from the delivery date a claim is unable to be processed.
How Your Order Is Packed
All ToniMay orders come carefully wrapped and packaged into either a branded calico bag or branded gift box. If you are ordering multiple pieces these will be wrapped individually but packed into the same gift box/bag.
If your order is a gift and you do require separate gift boxes for each item please leave us a note on your order at check out or email us directly once you have placed your order at firstname.lastname@example.org