We delivery to all locations within Australia via Sendle or Australia Post and Internationally via Sendle.
Christmas Cut Off Dates for 2023 are as follows:
- Standard Domestic Post Orders 15th December (WA/NT 12th Dec)
- Express Post Orders 18th December
- International Post Orders 20th November
Express shipping is available for domestic orders through Australia Post for in-stock items. All Express Orders are sent signature on delivery within 2 business days of your order being placed. Please note that shipping time is in addition to this. If your order can not be fulfilled by express post we will notify you as soon as possible.
Our shipping costs include both shipping and handling for your order including packaging materials and postage costs.
During the Black Friday sale period Express Post is unavailable on all orders. We ask for your patience during this time for order placedl.
For orders that select 'Standard Post: Authority to Leave' we take no responsibility if your order is lost or stolen on delivery. Customers take full responsibility for the delivery of these orders and ToniMay are not able to offer replacement or compensation for any loss or delivery issues for parcels once they are deemed as delivered. If you are concerned with the delivery of your order or do not have a safe area for your parcel to be left (eg you live in an apartment) we would recommend selecting the signature on delivery postage option or express post.
Please note that during sale periods (Black Friday, Boxing Day and EOFY) additional delays to the above timing may be experienced.
We do try to ship to all international destinations however we are not able to ship to some locations due to limited or restricted flights.
International orders are sent via Sendle (a standard post option). Please allow upto 5 weeks to receive your items as delays maybe experienced due to customs clearances.
ToniMay is not responsible for any customs or importation charges that maybe incurred with international orders. It is the customer's responsibility to cover all customs related charges for the import of goods including taxes and duties.
You will receive an email confirming your order. An email confirming shipment and tracking details will also be sent when your order has been dispatched. It is the customers responsibility to ensure that all shipping details are correct when you receive your order confirmation.
Once an order is shipped we are unable to make any changes to the order, delivery address or location. ToniMay takes no liability for orders that are sent to the incorrect address due to customer error or delays experienced due to courier delivery times or international customs clearance.
Once an order is shipped it is the customers responsibility to track the delivery. If there are any issues with the delivery of the parcel ToniMay will seek to rectify this with the courier company/Australia Post and place an investigation for you.
We do not take any responsibility for orders that are lost or stolen once delivered. Please note that any claims for non-delivery must be made ASAP and no later than 30 days from the date of confirmed delivery, outside of 30 days from the delivery date a claim is unable to be processed. Please note that claims can not be made for any orders that are selected as 'Authority to Leave' and not received.
All ToniMay orders come carefully wrapped and packaged into either a branded calico bag or branded gift box. If you are ordering multiple pieces these will be wrapped individually but packed into the same gift box/bag to reduce wastage.
If your order is a gift and you do require separate gift boxes for each item please leave us a note on your order at check out or email us directly once you have placed your order at email@example.com. Once orders are shipped we are unable to send additional packaging.